Manual Activation Requests

The easiest method for activating your PDF2XL software is to use the Online Activation Method, which is quick and painless. However, if that activation fails, or if you are behind a firewall, you may need to perform an offline activation. 

An online activation failure can happen for any of these reasons:

  • your firewall/security settings are blocking access to our  server
  • you  have an incorrect version  installed
  • you  are using incorrect license details.
**Please ensure you follow the instructions for your version of the software 

I have a PDF2XL version 5.0 or higher

I have a PDF2XL version below 5.0

Manual Activation for PDF2XL versions 5.0 and higher

1. From the activation prompt on the designated computer, choose the "Other Activation Method" option and select "By Email".

2. Copy the information in the window that is highlighted in blue:

3.  Create a new message in your email client and send the above information to support@cogniview.com. (* Please do not modify this content in any way - just copy and paste)
4. We'll activate your license on our end and send you the activation key with further instructions.

Manual Activation for PDF2XL versions below 5.0

1. Open the Activation wizard on the designated computer ( activation keys must be generated for the computer the software is installed on).

2. Enter your Payment Code and email address, then click "Next".
3. When asked if you would like to activate over the internet, choose No

4. Click on "How do I get an activation key?"

5. Choose to send the activation request by email and click "Next"

6. If you receive a Microsoft Office Outlook error, just click OK to move forward

7. Copy the text from the text box and create a new email to paste this data into; send to support@cogniview.com

8. We will process the activation and provide you with an activation key 

Still need help? Contact Us Contact Us

Related Articles